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List of porn tv channels on spectrum3/31/2024 ![]() If there’s a chance a charge or fee can be misunderstood through no fault of the customer, then there’s something problematic about how the charge is presented.Īny reasonable person, I suspect, would agree that identifying a porn channel by a bland, benign name creates at least the possibility of confusion. But I’d argue it ignores the spirit of the law, which was intended to safeguard people from unexpected and unwanted charges.Īgain, it’s about giving customers the benefit of the doubt. Spectrum including a monthly fee for “Ten” appears to comply with the letter of the law. The Television Viewer Protection Act was included in a spending bill signed by then-President Trump.Īmong other things, the law stipulates that pay-TV companies are responsible for not surprising customers with hidden fees. My point is that it’s a lot easier to overlook a $15.99 charge for “Ten” than it is a $15.99 charge for “the Erotic Networks.”Ĭongress passed legislation in 2019 requiring greater transparency in pay-TV statements. The phrase “Erotic Networks” would jump out from any cable bill, whereas “Ten” could be, well, anything - a routine Spectrum charge, a regulatory fee, whatever. “Of course I would have noticed it,” he answered. I asked Gross if he thought he’d have spotted it if there was a fee for “the Erotic Networks” alongside the fee for his cable box. But the company’s video clearly indicates it has the ability to influence how its charges will appear on people’s pay-TV bills. No one at New Frontier Media, owner of the Erotic Networks, responded to my requests for comment. (Apologies to all you silver foxes out there.)īut the bigger issue is how the charge is presented on Spectrum’s bill. ![]() ![]() If they did check, he told me, they’d see he never watched it, ever, which would validate his position that he didn’t want the service.Īlso, and I don’t mean to generalize, when an 83-year-old man says he never intentionally signed up for a porn channel, you might want to give him the benefit of the doubt. Spectrum - or any other service provider - should be able to determine how a customer enrolled in an add-on feature resulting in monthly charges.īy the same token, Spectrum should be able to check and see if Gross viewed the Erotic Networks over the last few years. That’s not a very good answer, especially in the age of digital databases. When Gross pointed this out to Spectrum and asked for details about how his Erotic Networks service began, he said the company replied it had no such records. The first problem is that he says he never signed up for a porn channel. Normally I’d respond that a partial refund, even a meager offer like this, is probably the best deal he’s going to get and that he should just move on.īut in this case, I think Gross’ situation highlights an inherent unfairness in the billing process, and the circumstances aren’t as cut and dried as Spectrum would have him believe. “I told them that’s not good enough,” he said. ![]() Gross said Spectrum, with which the Los Angeles Times partners on a nightly TV show, offered to refund two months of payments, or about $32. This is why, when I’m contacted by people who discover months or years of unwanted charges on cable or phone bills, I understand their frustration but have to acknowledge the onus is on consumers to read their statements.
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